Customer Service

Customer Service

A Day in the Life of a CSR Customer Service! Customer Service! Customer Service! As a National Accounts Sales Manager, I am quite often asked by prospective clients what level of customer service they will receive if they join McKenna Logistics Centres. Logistics...
COSTCO Wholesale

COSTCO Wholesale

Block Pallets (four way entry) vs. Stringer Pallets (two way entry) Effective January 1st 2011, Costco Canada announced that they will accept PECO, CHEP, and iGPS, as opposed to the three stringer, two way entry GMA stringer pallets that are currently predominant in...
Customer Service

Chinese New Year

Impact on the Global Supply Chain Chinese New Year, also known as the Lunar New Year or the Spring Festival is the most important of the traditional Chinese holidays. 2011 is the year of the Rabbit and Chinese New Year will kick off on Feb. 3rd and last for...
Customer Service

Product Rework

At Your 3PL Partner’s Facility What a pain in the proverbial behind… that dreaded call from your customer letting you know that there’s an “issue” or “problem” with your companies product and that you’re going to have to...
COSTCO Wholesale

Customer Awarded

For Superior Service Levels at Best Buy/Future Shop We are very proud to announce that our customer was recently recognized by Best Buy/Future Shop Canada who gave them their”Best in Class” award for compliance excellence. To achieve this prestigious...